In a Moreno Valley emergency, close your main shutoff, and if you smell gas, leave and call 911 and SoCalGas at 1-800-427-2200. Most of the city is served by Eastern Municipal Water District, which takes water and sewer emergencies at 1-800-698-0400. For problems inside your property, call the number on this page to be connected with a local plumber in Moreno Valley.
Moreno Valley's utilities, address by address
Moreno Valley formed in 1984 from Sunnymead, Edgemont and Moreno and is now Riverside County's second-largest city. Its utilities reflect that history. Eastern Municipal Water District (EMWD) supplies water and handles sewer collection and treatment for most of the city, including the Moreno Valley Regional Water Reclamation Facility. In a roughly 430-acre western area that includes Edgemont, water comes from Box Springs Mutual Water Company (951-653-6419), and sewer in that western area is Edgemont Community Services District. Check your bill if you are not sure.
EMWD's emergency lines for water and sewer are 1-800-698-0400 or 951-928-3777 ext. 6265. EMWD's service line inventory found no lead or galvanized service lines needing replacement. Housing is fairly young: the median home was built in 1988, so many water heaters, supply hoses and slab lines are reaching the age where failures start.
Who to call first
| What you see | Call first |
|---|---|
| Gas smell indoors | Leave, then 911 and SoCalGas |
| Water main break or flooding in the street | Your water provider (EMWD or Box Springs Mutual) |
| Several neighbors with sewer backups | Your sewer agency (EMWD or Edgemont CSD) |
| Backup in your home only | A plumber |
| Burst pipe, leaking heater or slab leak | A plumber, after closing the main |
Signs that should not wait
- A pipe or hose spraying water inside the house
- Sewage rising in a tub, shower or toilet
- A water heater leaking from the tank
- A warm spot in the floor or a meter that spins with everything off
- Water pooling against the foundation with no rain
Timing and seasonal notes
Summer heat puts extra load on water heaters and irrigation lines, and broken sprinkler mains are a common surprise. Santa Ana wind events and the occasional heavy winter storm can bring power outages and debris into drains. Frost is uncommon but can split exposed hose bibs on the coldest nights. Permits for replacements, including water heater change-outs, are submitted to the City of Moreno Valley Building & Safety Division online through SimpliCITY or at City Hall kiosks. After-hours calls usually cost more, so ask about pricing first. No arrival time is promised.
Emergency Plumber questions in Moreno Valley
How do I find out which water company serves my address?
Who do I call about a water main break or a leak in the street after hours?
The water heater is leaking from the bottom. How urgent is that?
Water seems to be running somewhere but I can't see a leak. Could it be under the slab?
More plumbing services in Moreno Valley
Emergency Plumber nearby
Helpful guides
Sources
Last updated: