If plumbing fails in Mentone, close your main shutoff, and for a gas smell, leave and call 911 and SoCalGas at 1-800-427-2200. Water comes from the City of Redlands, which also provides sewer to some parcels. For anything on your own property, call the number on this page to be connected with a local plumber in Mentone.

Mentone's water and sewer setup
Mentone is an unincorporated foothill community east of Redlands, on the south bank of the Santa Ana River, with SR-38 heading up into the San Bernardino Mountains. Its north-south streets are named for gemstones. Being higher and closer to the mountains, it can see frost on exposed pipes more often than the valley floor.
The City of Redlands has provided water to the Redlands and Mentone area for more than 90 years. Because Mentone is outside city limits, Redlands extends water and sewer to individual unincorporated parcels case by case through LAFCO-approved out-of-agency service agreements, so service varies by address and not every Mentone home is necessarily on city sewer. Your bill tells you what you have, and it is worth knowing before something goes wrong, because who you call about a backup depends on whether your drains tie into a Redlands sewer line at all. If the main in the street breaks, that is Redlands' to fix; anything from the meter into the house is a plumbing job.
Mentone is in unincorporated San Bernardino County, and its fact sheet does not confirm a permit office, so check with San Bernardino County before a permanent replacement.
Repair now or later?
| Problem | Call tonight | Can wait |
|---|---|---|
| Burst or frozen pipe | Yes | |
| Sewage backing up | Yes | |
| Water heater leaking from the tank | Yes | |
| Dripping faucet or running toilet | Yes | |
| One slow drain | Yes |
Signs to watch for
- Water spreading across a floor or coming through a ceiling
- Gurgling and backups in the lowest drains
- Hissing in a wall, or a meter that moves with every fixture off
- Cracked hose bibs or exposed pipe after a freeze
- A gas smell (leave, then call 911 and SoCalGas)
Seasonal timing
Winter is when Mentone's location matters most: a hard frost can split lines on the outside of the house or in an unheated garage. Summer heat strains water heaters and irrigation. Santa Ana winds can bring outages that affect electric and tankless water heaters. Before cold weather, wrap exposed lines and know where your main shutoff is. After-hours calls usually cost more, so ask about pricing first. No arrival time is promised.
Emergency Plumber questions in Mentone
How do I find out which water company serves my address?
A pipe split during a cold night. What now?
Is a sewer backup my problem or the sewer agency's?
Do after-hours or weekend calls cost more?
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